Recently, I had the opportunity to hear author Brian Hayward speak about his new book, The Great Chair: A Window on Effective Board Leadership. I was particularly struck by Brian’s comments on the topic of trust in the boardroom, and how it links to the ability to influence others.
Brian’s book is all about board chairs, and why they are more important than ever for effective governance, so his writing reflects the importance of trust in the board chair’s relationship to the CEO on the one hand, and to other board directors on the other hand. These are the two “dimensions of trust” that the board chair must deliberately cultivate to be effective.
“So, bottom line, chairs rely on personal influence. And there is only one source of personal influence. That is trust. Take trust away from any relationship and you knock the legs out from under ability to influence.” – Brian Hayward, The Great Chair
While only a few directors can occupy the head chair, all of us are dependent on the trust factor to be able to fulfill our director responsibilities to the best of our abilities. When a director is new to a board, they are often given the benefit of the doubt, at least for a while. But that is not the same thing as being trusted. Trust takes time. And for most of us, it takes a deliberate effort. But investing the time and effort is worth it.
Why? Because without trust, directors may not feel safe enough to ask the difficult questions that need to be asked, or to accept feedback from others, or to listen with an open mind. If you ever hope to change other directors’ minds – and thereby influence the board’s position – then trust is absolutely a necessary pre-condition. But as Brian pointed out in his talk, building trust is not taught in any governance education.
This got me thinking about how trust aligns with the Savvy Director Framework (click here to download the framework), and how directors like us, who may or may not be board chairs, might go about building trust.
When it comes to building trust, the dictionary definition - “firm belief in the character, strength, or truth of someone or something” – is not particularly helpful.
It’s far more useful to think about how trust between people actually comes about. Paul J. Zak’s article ‘How Our Brains Decide When to Trust’, sheds some light on how our human brains allow us (unlike other animals) to trust and collaborate with others outside of our own immediate social group.
According to Zak, “Over the past 20 years, research has revealed why we trust strangers, which leadership behaviors lead to the breakdown of trust, and how insights from neuroscience can help colleagues build trust with each other.”
“To trust someone, especially someone unfamiliar to us, our brains build a model of what the person is likely to do and why. …. And the other person intuitively does this about us, too. That means humans are constantly engaged in a two-sided trust game: Should I trust you? and How much do you trust me?” – Paul J. Zak
Based on research, author and consultant Ken Blanchard developed the ABCD Trust Model to help organizational leaders understand the essential elements to build trust. Developed for workplaces, the ABCD model is a useful place to begin considering the behaviors that will help a director build trust in the boardroom.
The model consists of four elements: Able, Believable, Connected, and Dependable. Let’s explore each one of these elements further and consider how a savvy director might model them in the boardroom.
This element of the trust model is all about competence, knowledge, and skills. To be trustworthy on any given topic, a person must be able to demonstrate that they understand the subject and, if applicable, they can properly perform the tasks associated with that subject. After all, why would your views be worth listening to, or your advice worth heeding, if you don’t know what you’re talking about?
In the boardroom, in order to earn the trust of other directors, you must display competence in four areas – what we at DirectorPrep call The Building Blocks of Governance Skills. These are:
The Able element of the trust model is aligned with two Savvy Director habits:
Believability is about honesty and sincerity. A person earns others’ trust when they are honest in their words and actions. If they say one thing, but their actions don’t reflect their words, others will naturally distrust them.
In the boardroom, you can demonstrate believability in a number of ways:
The Believable element of the trust model is most closely aligned with this Savvy Director habit – Demonstrate Courage. Maintain your integrity. Don’t be afraid to do the right thing for the right reason.
This element of the trust model is about empathy, openness and the ability to form human relationships. Being connected is important because trust depends not just on thoughts, but on feelings. To be trustworthy, a person needs to share their own emotions and also respect the emotions of others. If not, they come across as unemotional and impersonal, making it hard for others to predict their actions.
Here are some of the boardroom behaviors that help build trust:
The Connected element of the trust model is aligned with two Savvy Director habits:
Dependability is about being reliable, accountable and consistent. To be trustworthy, people need to do what they said they would do, when they said they would do it, to the quality they committed to. Otherwise, they can’t be depended on and they can’t be trusted.
A board director can demonstrate their dependability in a few simple ways.
The Dependable element of the trust model is most closely aligned with this Savvy Director habit – Prepare for Meetings. Spend time before each meeting so you are ready to add real value to board and committee discussions.
Leave a comment below to get in on the conversation.
Scott Baldwin is a certified corporate director (ICD.D) and co-founder of DirectorPrep.com – an online hub with hundreds of guideline questions and resources to help prepare for your next board meeting.
Share Your Insight: How has trust – or a lack of trust – influenced your board?