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“I can get my hair cut today!”
Hey, it's a very real thing for people who have hair available to cut. Getting a haircut is one of the early reliefs coming out of restrictions being lifted. A return to normal, something customers can control.
Your hair stylist or barber is glad to see you, and glad to be seen by you. Your stylist’s business is fortunate. As long as you have hair, I’m pretty sure you will return to your previous habit of regular haircuts.
That got me to thinking about customer behavior as our economy re-opens. The impetus for organizations to ‘change back better’ will fade if we are able to just return to the way things used to be. Is that a good thing?
As a board director, my hunch is that when returning to the old way of doing things is easy, it will stifle the recent spate of innovations and many of the creative ideas that had been placed on the drawing board. I can sense that this is already...
How should a board of directors be spending its time and energy? When I serve on boards, I make sure there is plenty of room on our agendas to regularly spend time on four key topics: finance, people, strategy, and risk. I refer to these collectively as The Savvy Director’s Focus.
Board directors don’t need to be experts in these areas, but we should all have at least a basic understanding of them. And so, today’s blog focuses on what a board director needs to know about risk.
For many of us, risk is top of mind these days as our organizations struggle with the impact of COVID-19. But the board's risk oversight role is not a one-time event. Thinking about risk management as a matter of course, in quieter times, gives an organization a leg-up when it comes to responding to an unanticipated event like a pandemic.
Risk is defined as the potential for uncontrolled loss of something of value. For an organization, a risk is something that could...
I recently woke up at 3:00 AM with my mind racing about the upcoming board meeting scheduled for later that day via video conference.
As I lay in bed, I heard Fergus, our 15-year-old Scottish terrier, snoring away on the floor beside our bed. It would not be long before his 5:30 AM wake-up bark telling me he wanted to go outside. I needed to get back to sleep.
That day’s upcoming board meeting was the culprit that was keeping me awake. As a volunteer on a government agency board, I was aware that lots was going on. The government had announced impending funding cuts across all agencies to help pay for COVID-19 expenses. There was no clear direction to help us determine what to preserve and what to prune. The management team and the staff were understandably wary about layoffs, and we had fearful clients not knowing whether there would be funding available to continue their work.
With a board comprised of current and new government appointees, board leadership was unsure what...
Many boards have been functioning well these past weeks, but others have become divided over the important issues that are now confronting them.
More than a few Savvy Director readers have described situations where sharp divisions have developed around the board table while dealing with significant decisions arising from the pandemic. These are not just cases where one or two directors disagree with the majority. They are situations where the board is split 60/40 or 50/50 on sensitive, significant and urgent issues.
There are so many issues and questions that have arisen. Some examples are:
A recent email from one of our Savvy Director™ readers got me thinking about how diversity of experience actually influences the opinions and viewpoints that we bring to board discussions, as well as the decisions that we end up making.
It’s taken for granted these days that diversity at the board table is a good thing and that it contributes to more robust discussions and better decisions. But how does this actually occur? Especially in the light of board discussions with management about the COVID-19 pandemic and its impact on business.
I’ve paraphrased our reader’s comments below:
I’m curious about the experience of boards in the current environment where directors coming at the impacts of COVID-19 on the organization vary greatly based on the industry or sector they come from.
For example, there are those who may be from a sector that is experiencing significant layoffs and is not considered to be an essential service. And others who are focused on...
For many years on boards, my use of the admonition to never let a good crisis go to waste was often met with understanding, acknowledgement, enthusiasm … and then reluctance.
Change is hard. People are slow to change if they don’t see a burning platform. Boards did not really understand why we did things a certain way because we had always done them that way.
Besides, it worked … until it didn’t.
I only recently discovered that the phrase Never let a good crisis go to waste originated with Winston Churchill. He was a great wartime leader, but his track record in peacetime was less successful.
The same thing could apply to some of today’s boards and CEOs – those without the agility, responsiveness, and vision to re-imagine the future as we plan to emerge, at some point, from these uncertain times.
The other day, New York Governor Andrew Cuomo posed an interesting question during his daily briefing. He asked,
As I attend more and more virtual board meetings, I can’t help wondering about the effect on board dynamics.
In brief, board dynamics refers to the way that individual board directors interact with each other. You can see a board’s dynamics through the language that directors use, how they constructively challenge and debate each other, and the way they make decisions.
When I think about board dynamics, it reminds me that a board of directors is a group of human beings, not just a collection of rules and processes. To quote a recent article by Meena Thuraisingham in the Australian Institute of Company Directors magazine,
“The process of governing does not occur in a social vacuum.”
Every board takes on the collective personality of its members. This plays out in the behaviors, routines and social norms that the board develops. It contributes to the expectations – whether stated or unstated – that every board member tries to understand and live...
Have you attended your first virtual board meeting yet? If not, I’m sure there’s one just around the corner.
Organizations big and small have been adopting virtual meetings to enable seamless board governance in the face of the COVID-19 pandemic and the consequent social distancing and isolation requirements. Large, geographically dispersed companies may have been using video conferencing for their board meetings for some time already. At the other end of the spectrum are boards of small, local organizations that may not have yet ventured into the online world for their governance needs.
I spoke to a few of my colleagues who have recently chaired or attended their first virtual board meeting. And I canvassed my LinkedIn network for observations about what makes for a successful virtual board meeting. In this blog, I’ll share with you what I learned.
But first, what’s a virtual board meeting? I like BoardSource’s definition: “Virtual meetings are...
“A crystal ball?”
That was the first reaction from the CEO of a multi million-dollar tourism not-for-profit when I asked her what she needs from her board, right now. Laughter aside, the crystal ball comment was followed by some great insights from inside the storm we know as COVID-19.
I then emailed the same question to a dozen other CEOs, male and female, across regions, from organizations large and small, for profit and not-for-profit, private companies and government departments, from pro sports entertainment to healthcare, from financial services to the arts and culture sector all of these CEOs report to boards.
They all responded to me in a matter of minutes. (By the way, if you are one of those individuals reading this blog right now, thank you for taking the time to respond!)
Clearly, this has been an intense week. From their responses, these CEOs seemed stressed yet definitely in control. If they are working from home, it means they have both business and...
If you’re like me, your email inbox has been filling up with information from various businesses about how they are responding to the challenges presented by COVID-19. And if you sit on a board of directors, you have likely been hearing from your management team as they implement their business continuity plan (assuming they have one!) in the face of this health crisis.
The business risk resulting from a pandemic was incorporated into some plans as a response to the outbreaks of SARS and H1N1. Fortunately, much has evolved on the technology front since then to help mitigate the risk to business continuity. Not only are employees able to remotely login to company servers and intranets, software is available to facilitate online collaboration, use stable video conferencing, enable chat, collaborate on shared files and communicate with colleagues across all devices.
These arrangements help support the “social distancing” recommended by public health experts by...